Collection of information

We may collect personal information such as your name, contact details, address, and information related to your insurance claim or enquiry. We collect this information when you contact us, use our services, or interact with this website (including forms and enquiries).

Purpose and use

We use your information to provide our claim handling and related services, communicate with you and your insurer, manage our relationship with you, and comply with legal and regulatory obligations. We may also use it for internal purposes such as training and quality assurance where permitted.

Disclosure

We may disclose your information to insurers, loss adjusters, repairers, and other service providers necessary to perform our services. We may also disclose information where required or permitted by law (for example to regulators or law enforcement).

Storage and security

We take reasonable steps to store your personal information securely and to protect it from misuse, loss, and unauthorised access or disclosure. Information may be held in Australia or in other jurisdictions where our service providers operate.

Access and correction

You may request access to, or correction of, the personal information we hold about you. Contact us at [email protected] or 1800 424 768. We will respond in accordance with applicable privacy law.

Complaints

If you have a complaint about how we have handled your personal information, please contact us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Updates

We may update this Privacy Policy from time to time. The current version will be published on this page. We encourage you to review it periodically.